Question 1

Best to visit your Tailor wearing a dress shirt and dress trousers.

Accepted Answer

Communication is key to a well fit. In your first visit to our store, where your measurements while be taken to form your personal pattern, it is best to visit bringing/wearing a dress shirt and dress trousers, or a suit if your are comitting a suit, this help you and the Master Tailor discuss more accurate about your desired form & fit base on what you brought/wearing.

Question 2

How long does it take to make a suit?

Accepted Answer

We need 10 days to complete a suit. However, we will try our best for urgent orders within 1 week provided that the fitting take place on time. As for Suits, there will be 1 fitting at 3 days after placing the order, therefore, please note that if the fitting date is delayed, pick-up date will be delayed accordingly. Shirts require less time than suits.

Question 3

What is H&D Tailor's opening hours?

Accepted Answer

We open from 9:00 am - 6:00 pm, Monday to Saturday.

Question 4

How customer records are maintained?

Accepted Answer

All of customers’ measurements are recorded in our computer database. If there are changes of your measurement, we will update timely. Customers' information are protected and used for customer-serving purpose only.

Question 5

Can I order oversea?

Accepted Answer

Order oversea is available for returning customers only, whose measurement is in our database. You can place an order from oversea by send your inquiry to info@hdtailor.com along with your fabric selection chosen from our fabric collections at the View Fabrics tab. We will contact you back for confirmation and further details.

Question 6

​How is the payment process for online order?

Accepted Answer

You can make payment via PayPal with respective surcharges apply.

Question 7

What is the shipping term for specific order?

Accepted Answer

H&D Tailor offers free of charge for domestic delivery, and international delivery is paid by customer. We use DHL Express for international delivery.

Question 8

Customs & Taxes

Accepted Answer

Do I Have To Pay Taxes and/or Import Duties? Yes. We deliver to most countries, however local import duties and additional charges may be payable on receipt. For orders placed outside Vietnam, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

Question 9

Does H&D Tailor have any other branches?

Accepted Answer

We have only one official store at New World Hotel and don’t have any branches.

Question 10

How competitive is your price?

Accepted Answer

Our services are competitive priced to match the quality of our products. We provide value-added free services such as customized monogram/embroidery on suits and shirts, many choices of exotic buttons and linings, and style consultation from master tailor. Our prices vary depending on types of fabrics. Beside the economical range, we offer premium fabrics from Ermenegildo Zegna, Lanificio F.lli Cerruti Dal 1881, Holland & Sherry, etc.

Question 11

How can I know H&D Tailor's quality before placing an order?

Accepted Answer

H&D tailor focuses on high quality segment with premium fabrics and skilled techniques. Customers can refer to catalogues and gallery on our website for previous customers with their finished outfits.

Question 12

Can I buy my own fabrics outside and then bring them to H&D Tailor?

Accepted Answer

H&D Tailor provides a wide range of fabrics with various rates, colors and styles, so customers can choose their favorite one easily. To maintain the standard of our brand, we recommend you to use our fabrics.

Question 13

What would you do if I have a favorite sample outfit?

Accepted Answer

If the sample fits you perfectly, we can make exactly as you require. In case your outfit isn’t really well-fitted, we would follow the style but the measurement. We may adjust some points for a better done.

Question 14

What type of construction do you use?

Accepted Answer

We do half-canvassed constructions as standard. We also make full-canvas jacket upon request with surcharge applied (+2,5mil VND)

Question 15

Does H&D Tailor have alteration service?

Accepted Answer

Alteration Service is available exclusively for products from H&D Tailor as part of our warranty and maintenance program during the product's lifetime, applicable fees apply. Alteration Service is not available for products that are not produced by H&D Tailor.